Last updated: November 2025
For full details, see our CEnIQ Privacy Policy (linked below).

CEnIQ is a compliance and governance platform provided by CEnIQ Ltd (“CEnIQ”, “we”, “us”). When we run our websites and platform, we act as a controller of personal data under UK data protection law.

Contact us about privacy at: privacy@ceniq.co.uk

The personal data we collect depends on how you use our Services. It typically includes:

• Account and contact details – name, job title, organisation, business email, login details.

• Usage and technical data – IP address, browser and device details, pages viewed, actions in the platform.

• Customer Data you submit – documents, records, prompts and other content you or your organisation upload, which may contain personal data about staff, customers or other individuals.

• Communications and preferences – messages you send us, support requests, survey responses and marketing preferences.

We use personal data to:

• Provide and operate the Services – create and manage accounts, run the platform and provide support.

• Improve the Services – understand how the platform is used, fix problems and develop new features.

• Communicate with you – send service messages and respond to enquiries.

• Market our Services – send information about CEnIQ features and events, where permitted by law and your preferences.

• Protect and comply – keep the Services secure, prevent misuse, and meet our legal and contractual obligations.

We mainly rely on performance of a contract and legitimate interests, and in some cases consent (for example, certain marketing).

We do not sell your personal data. We may share it with:

• Service providers who help us deliver the Services, such as:

  • Framer and IONOS – website and infrastructure hosting

  • Microsoft 365 – business email and document storage

  • Perspective – forms, landing pages and funnels

  • Stripe – payment processing

  • Other tools for communications, analytics and security

• Professional advisers – our lawyers, accountants, auditors and insurers.

• Authorities or potential buyers – where required by law or in connection with a corporate transaction.

These providers must handle personal data securely and only on our instructions.

We mainly host and process personal data in the United Kingdom, with some processing in the European Economic Area (EEA).

Some providers (for example, Microsoft 365 and Stripe) may process data in other countries, including outside the UK/EEA. Where we transfer personal data internationally, we use appropriate safeguards, such as:

• transfers to countries recognised as providing adequate protection; and/or

• UK‑approved standard contractual clauses or similar mechanisms.

We use cookies and similar technologies to:

• run our websites and platform;

• understand usage; and

• improve our Services and marketing.

Some cookies are set by third parties (e.g. Framer, Perspective or analytics tools). You can manage cookies via your browser and, where available, our cookie banner or settings.

For more information, see our Cookie Notice [link].

We keep personal data only for as long as needed to:

• provide the Services;

• maintain business and financial records;

• comply with legal requirements; and

• handle disputes and enforce agreements.

We may retain anonymised or aggregated data (which does not identify you) for longer.

Under UK data protection law, you may have the right to:

• access your personal data;

• ask us to correct inaccurate data;

• request deletion or restriction in certain cases;

• object to some processing (including direct marketing); and

• request data portability in certain circumstances.

Where we rely on consent, you can withdraw it at any time.

To exercise your rights, contact privacy@ceniq.co.uk. We may need to verify your identity.

9. Questions and complaints

If you have questions or concerns about how we handle personal data, please contact us at privacy@ceniq.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:
<https://www.ico.org.uk> | 0303 123 1113.

This is a summary. For more detail, including our legal bases, international transfer safeguards and retention periods, please read the full CEnIQ Privacy Policy below.